Refund policy
Here is a polished Return & Refund Policy for Lekker Shop ZA:
Return & Refund Policy
At Lekker Shop ZA, we want your shopping experience to be fair, simple and lekker. Please read our return policy carefully before requesting a return.
7-Day Return Policy
We offer a 7-day return policy from the date you receive your order.
To qualify for a return, the item must be:
- Unused, unworn and in the same condition received
- In its original packaging
- Complete with all tags, accessories, manuals and parts
- Accompanied by proof of purchase
Items that are used, damaged, incomplete, opened, altered or not in original condition may be refused or only partially refunded.
How to Request a Return
To start a return, email us at:
Please include your order number, reason for return and clear photos if the item is damaged, defective or incorrect.
Approved returns must be sent to:
[INSERT RETURN ADDRESS]
Items sent back without prior approval will not be accepted.
Return Shipping
For change-of-mind returns, the customer is responsible for return courier costs.
Original delivery fees are non-refundable.
If the return is due to our mistake, such as the wrong item being sent, or a confirmed defective item, we will assist with a suitable solution.
Lekker Shop ZA is not responsible for parcels lost, delayed or damaged while being returned to us by the customer.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective or incorrect, contact us within 48 hours of delivery at:
Please include photos of the product and packaging so we can review the issue. If the claim is approved, we may offer a replacement, exchange, refund or store credit.
Non-Returnable Items
We do not accept returns on:
- Used or opened items
- Sale, clearance or promotional items
- Gift cards
- Personal care or hygiene products
- Perishable goods
- Custom or personalised products
- Opened liquids, sprays, cleaning products or chemical products
- Hazardous, flammable or gas-based products
- Items damaged by misuse, incorrect handling or normal wear and tear
This does not affect any rights you may have under South African consumer law.
Exchanges
The fastest way to get a different item is to return the original item first. Once your return is approved, you can place a new order.
Exchanges are subject to stock availability.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within 10 business days.
Bank and payment provider delays are outside our control.
If more than 15 business days have passed since your refund was approved, contact us at:
Final Note
No skelm fine print, just fair shopping and lekker service. Returns must meet the conditions above before any refund, exchange or store credit is approved.
Lekker Shop ZA
Email: lekkershopza@gmail.com