Terms of service
Welcome to Lekker Shop ZA. By using our website, browsing our store or placing an order, you agree to these Terms of Service, our Privacy Policy and our Return & Refund Policy.
If you do not agree with these terms, please do not use our website or place an order.
1. About Lekker Shop ZA
Lekker Shop ZA is an online store serving South African customers. Our store is powered by Shopify, which helps us provide our online shopping service.
2. Orders and Payments
When you place an order, you are making an offer to purchase the selected product.
An order is only accepted once payment has been received and the order has been confirmed.
Lekker Shop ZA may cancel, refuse or limit any order where there is a pricing error, stock issue, payment problem, suspected fraud, incorrect customer information or any reasonable reason why the order cannot be fulfilled.
All prices are shown in South African Rand (ZAR) unless stated otherwise. Prices, promotions and delivery fees may change without notice.
3. Product Information
We do our best to display product images, descriptions and prices correctly.
Product colours, packaging, size or appearance may differ slightly due to screen settings, supplier changes or product batches.
We may update, change or discontinue products at any time without notice.
4. Shipping and Delivery
Delivery times are estimates only and are not guaranteed.
Lekker Shop ZA is not responsible for courier delays, incorrect delivery details, failed delivery attempts, public holidays, strikes, load shedding, supplier delays or events outside our control.
Customers must provide the correct delivery address and contact details. Extra courier costs caused by incorrect information or failed delivery may be charged to the customer.
5. Returns and Refunds
Returns, refunds and exchanges are handled according to our Return & Refund Policy.
No return will be accepted without prior approval.
Items that are used, opened, damaged, incomplete, altered, returned late or sent back without approval may be refused.
Nothing in these terms removes any rights customers may have under South African consumer law.
6. Customer Responsibility
Customers must use products safely and according to any instructions, labels or warnings provided.
Lekker Shop ZA is not responsible for damage, loss or injury caused by misuse, incorrect handling, poor storage, unauthorised repairs, product modification, normal wear and tear or failure to follow instructions.
7. Website Use
You may only use our website for lawful purposes.
You may not use our website to commit fraud, upload harmful code, copy or scrape content, interfere with the website, misuse customer accounts, post false information or damage Lekker Shop ZA’s systems, reputation or services.
We may suspend or block access if we believe these terms have been breached.
8. Intellectual Property
All website content, including text, images, logos, graphics, banners, product layouts and branding, belongs to Lekker Shop ZA or its suppliers and partners.
You may not copy, reproduce, edit, sell or use our content without written permission.
9. Third-Party Services
Our website may use third-party services, including Shopify, payment providers, courier partners and apps.
Lekker Shop ZA is not responsible for third-party websites, delays, errors, policies or service issues.
10. Privacy
We collect and process personal information to operate our store, process orders, arrange deliveries, communicate with customers and prevent fraud.
Personal information is handled according to our Privacy Policy and applicable South African privacy law, including POPIA.
11. Errors and Inaccuracies
Our website may sometimes contain pricing errors, stock errors, product description errors, image errors or promotion errors.
We reserve the right to correct errors, update information, cancel affected orders or refuse orders where necessary.
12. Limitation of Liability
To the fullest extent allowed by South African law, Lekker Shop ZA will not be liable for indirect, special or consequential losses, including loss of profit, loss of data, delivery delays, third-party service issues or misuse of products.
Where legally allowed, our liability is limited to the amount paid for the product giving rise to the claim.
13. Changes to These Terms
We may update these Terms of Service at any time by posting the updated version on our website.
Your continued use of our website means you accept the updated terms.
14. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
15. Contact Information
Questions about these terms can be sent to:
Lekker Shop ZA
Email: lekkershopza@gmail.com
Business address: 477 Falda St, Garsfontein, Pretoria.